Welcome to Printed Gifts. Our store policies are designed to provide a great shopping experience for all our customers. Please take a moment to review our policies to ensure a smooth shopping experience.

1. Final Sale Status:

All items at Printed Gifts are 3D-printed and made-to-order (MTO) specifically for each customer. Because production begins only after an order is placed and the item is unique, we are unable to restock or resell it. Therefore, all sales are considered final. We do not accept returns, exchanges, or cancellations for change-of-mind, incorrect sizing/colour selection by the customer, or buyer’s remorse.

2. Customer Responsibility & Order Accuracy:

We are not responsible for errors made by the customer during the ordering process. Please ensure you double-check the following before submitting your order:

Model/File: If you provide an Artwork for 3D Printing , you are responsible for its design and dimensions.

Input Details: It is your sole responsibility to carefully review all customization details before placing your order, including spelling, grammar, colour choices, and size variants. We cannot be held responsible for errors overlooked by the customer.

3. Cancellation Policy & Refund Details:

Customers may request to cancel an order within 8 hours of the original purchase time. All cancellation requests must be submitted immediately via email to Our Customer Support Email Address with the subject line: URGENT CANCELLATION REQUEST – [Order Number].

4. Refund Processing & Fees:

If a cancellation request is received and processed before the order enters the production queue:

1. Transaction Fee Deduction: Any refund issued will be the total order value less a non-refundable transaction processing fee of 2.36%. This fee is charged to us by the payment processor and is not recoverable once the transaction is initiated.
2. Custom Work/Prototyping Fees: For custom print orders, any fees already paid or incurred for design consultation or prototyping are considered service fees and are non-refundable upon cancellation.

5. Point of no return :

We begin the preparation, material allocation, and scheduling for 3D printing shortly after an order is accepted. Once your order status is updated to “Accepted,” “In Preparation,” or “ In Production” (typically beginning after the 8-hour window), it cannot be cancelled under any circumstances.

A cancellation request made after the order has entered the production queue will be denied.

6. Exceptions for Damage or Defect

We stand behind the quality of our printing and guarantee that every item is inspected before shipping. However, if your order arrives broken, damaged during transit, or contains a major flaw that affects its use or appearance, we will happily offer a prompt resolution.

• Claim Eligibility: Products that have been altered, used, or damaged after delivery are not eligible for claim, replacement, or reprint. We only accept claims related to the condition of the item upon its original delivery.
• Reporting Window and submissions: All Claims for shipping damage or manufacturing flaws must be reported within 24~48 hours of receipt.

To submit a claim, you must provide clear photographic or video evidence of the issue, including the damaged product and, if applicable, the damaged shipping package/box.
This strict timeline is required to allow us to promptly investigate the issue. After this 48-hour period, we cannot accept claims for damage or defects.

• Resolution: If the issue is confirmed as being the result of shipping or a printing flaw, we will work with you to promptly make it right, which may include repair, replacement of the affected part, or a full reprint, as determined by Printed Gifts.

7. Quality Assurance & Finish Expectations

We take pride in our craftsmanship and implement strict quality control measures. However, due to the nature of additive manufacturing (3D printing), customers should expect and accept the following characteristics, which are not considered defects and will not be eligible for claim:

• Visible Layer Lines: For FDM-printed parts, fine, visible lines where each layer meets are a natural and expected characteristic of the manufacturing process.
• Minor Surface Textures: Small blemishes, support removal marks, or faint residual texture, especially in hard-to-reach areas, are common to both FDM and SLA processes.
• Viewing Expectation: Minor texture and finish details are typically only visible upon close inspection. The items are intended to be viewed at a standard distance of approximately 1 to 2 feet.

By placing an order for a customized product, you acknowledge that you have read and agree to our Store policy.

If you have any questions about our policy or require clarification on any aspect, please contact us on  [email protected] before placing your order.

Changes to this Store Policy:

Printed Gifts can modify this store policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.

“We aim to ensure our Printed Gifts bring you joy and brighten your life for a long time!“